The complexity of business technology has increased to the point where most organizations today require somebody in-house with a technical skillset. Whether it’s managing IoT technology, hardware maintenance, or specialized software, companies often need to have a certain degree of IT skill in-house just to manage the daily technology used in the office.
But any in-house employee or internal IT team will have their limitations in terms of availability, skill sets, and expertise. Companies are sure to run into hiring challenges and budget constraints to attract top IT talent. Co-managed IT services are the answer to those problems.
What are Co-Managed IT Services?
Co-managed IT services are intended to help you maximize the productivity of your internal resources by augmenting their capabilities whenever needed. Co-managed services combine the strategic framework of an internal IT manager or team with the support of a managed service provider (MSP). This collaborative relationship between your internal IT department and a co-managed IT company like DCNC, inc can help your organization when you have limited IT personnel, overworked staff, or special projects.
Who Uses Co-Managed IT Services?
Co-managed IT services are great for both small and large organizations. Every company could use a straightforward management process to steer projects and troubleshoot issues. Co-management of IT functions helps to fill in any holes in your company’s daily operations, allowing you to focus on the high-level aspects of growing your business. This can include day-to-day tasks, such as monitoring, maintenance, patch management, network administration, and help desk support or more strategic initiatives like cloud migrations.
Benefits of Co-Managed IT
When a company with internal IT resources decides to outsource certain functions of their IT operations to an MSP, it is typically a strategic move. This type of outsourcing comes with a lot of benefits such as cost-savings, expertise and insights, scalability, and client-centered support, and more.
1. Client-Centric Support
Co-managed IT services are only as successful as the client’s satisfaction. The client’s happiness is the key to a long-term, productive business relationship. From deploying software and security tools to providing remote support and staff augmentation, co-managed IT providers go out of their way to exceed client expectations.
2. Network Transparency
Do you know what’s happening on your network at any given time? With DCNC as your IT partner you can always know precisely what’s happening, and when. We have eyes on your network 24×7, monitoring your devices, servers, and network.
3. Cost Management
With scalable pricing for your organization, you can find the perfect mix of IT infrastructure and support services. Access the IT resources you need to keep your business running smoothly without breaking the bank.
4. Total IT Coverage
Co-managed IT can go above and beyond simple staff augmentation. Outsourced IT help can help you with custom project work, systems integration, advanced cybersecurity, and more. Start with a network assessment to find out where your network needs work.
No matter your needs, DCNC will work with you to come up with the right solution. Our goal is to provide your IT department with the tools that we use to make ourselves efficient and share with them the knowledge that our team gets from speaking to our peers and colleagues at conferences around the world as well as the 23+ years of experience we have.
How Co-Managed IT Services Fit in Your Business
In many cases, we work with a client’s IT department in a division of labor approach. Sometimes what a client needs in their business is someone to handle high skill capabilities like SQL server knowledge, advanced network engineering, or cybersecurity management. Other clients need low skill capabilities — somebody who can handle support desk issues or someone who can tackle very simple repetitive tasks like patch management while their in-house IT department does more of the high skill support and training activity.
Sometimes it just doesn’t make sense for you to hire more people, despite the fact that your company has technology requirements that are growing rapidly. Instead of spending the time and money to hire and train more internal resources, resources that will get sick and take holidays, you can offload some of your internal IT person responsibilities and pay a flat monthly bill for an IT partner who never gets sick and never takes a day off. DCNC understands your time is valuable. Don’t hesitate to contact us to learn how we can do better business together.
Clark, Evan. “Co-Managed It: 4 Benefits That Unlock Business Value.” Twinstate Blog – Cloud Communications, Cybersecurity, and Business Productivity Content, Twinstate Technologies, 30 June 2021, https://blog.twinstate.com/co-managed-it-services-create-business-value-4-benefits.