What is Co-Managed IT Services

And how can it help my business?

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Too Much to Do... Not Enough Time

  

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Comprehensive IT management is rarely a one-man job. Managing the complexity of IT networks, system requirements, industry regulations, cloud computing, cybersecurity, VOIP, application updates, software licenses, hardware replacements, and more, is a lot to expect from one employee. Co-Managed services is an IT model that blends the convenience and strategic framework of an internal IT manager with the support and comprehensive knowledge of a managed-service provider. Together, your IT staff and DCNC, as your co-managed service provider can augment IT roles to create proactive and reactive IT management. Together, we can create efficiencies by streamlining your back-office IT functions. We can reduce redundancies across systems and speed up system updates, improving network performance and security. We can provide round the clock monitoring and guarantee the right experts are on the job when a tough problem arises. Co-managed services will allow your IT person to accomplish more with fewer staff members at a cost below regular managed-service contracts.

The Right Tools for the Right People

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Co-Managed Services can help you build a better employee culture. Retaining valued employees is important. Wouldn’t you agree that your IT manager is a valued employee? Give them the right tools and resources to be successful and it will result in higher retention. Co-managed services is a powerful tool and resource for an IT manager, who wants to grow beyond the everyday error alerts. With the daily minutia out of the way, your IT manager can be a more effective team member.

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It is hard to prepare for what’s coming down the road when you don’t have a map. That’s what is it like for an IT manager who doesn’t know your business strategy. Nearly every business strategy needs a supporting IT plan. Think about it this way, you wouldn’t plan an expansion without consulting with your CFO or COO. Well, that expansion is going to need network support. You need to consult with your IT manager. But, if your IT manager is bogged down with daily alerts, printer offline errors, and undelivered emails, they can’t be the partner you need. In order for your IT Manager to move your business toward the future, you need to get today’s problems out of their way. That’s where co-managed services come in. We clear the path and much more.

Trusted Ally in the Technology Business

  

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IT co-managed service providers are convenient collaborators. We offer consultation and decision support. We’ve had the benefit of working with hundreds of businesses. We’ve seen and worked on technology systems in every situation and condition you can think of. From Microsoft 365 migration to Server configuration to building computers from the ground up, we’ve seen it all. You can take advantage of our expertise. We help with strategic planning, equipment evaluation, and business continuity and recovery planning. We make recommendations and prevent problems ahead of time. Our expert IT and cyber engineers provide analysis and reliable information that you can depend on when making important and costly IT decisions.

More Bang for Your Buck

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You’re probably thinking, “How do I afford both an IT staff and a co-managed service provider?” Easily! All businesses want to reduce cost. They continue to demand more productivity through technology with fewer employees. Co-Managed services will maximize your IT staff. Your co-manager only needs to provide the services built into your service agreement. Then, your internal staff can focus on tasks best suited to their skills set and your business mission.

The truth is, most businesses can’t afford to employ a fully staffed IT department. But there is no need for you or your IT manager to struggle and suffer through poorly resourced IT management. Co-Managed IT services may be just what you need.

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What’s Right for My Business

While truly we are able to work with you to come up with a custom solution that works best for your company, there are typically two common co-comanaged scenarios:

Model #1: Outsource Support desk, Insource Escalation Resources

In this scenario, a business partners with DCNC to provide everyday tech support while keeping escalation in-house. This allows your tech support experts to focus on resolving the toughest issues while DCNC takes on the mundane helpdesk calls. This is a particularly effective model for companies that are spread out across multiple locations and time zones.

One of the greatest advantages of co-managed helpdesk services is standardization of service across all of your company’s locations. Your business also gains the ability to reliably provide support services outside of normal business hours, utilizing our “After Hours” services. When you have a professional, co-managed helpdesk strategy in place, you eliminate the need for one or more IT personnel working the graveyard shift waiting for someone to call.  In addition, your network is covered with 24/365 monitoring and routine maintanace is done outside of normal business hours, without asking your IT personnel to work after hours.

Model #2: Outsource Infrastructure Management, Insource Tier 1 Support desk

In this model, your business outsources all of its IT infrastructure management while keeping first-line technical support in-house. You may have an IT staff that lacks the time and advanced skills necessary to provide advanced infrastructure support or the resources to plan and manage projects. Your business may also lack dedicated security resources to protect IT infrastructure and digital assets.

You may have a company culture where employees expect to be able to just walk down the hall to IT rather than calling over the phone. Outsourced IT infrastructure management is ideal for an organization that needs expert IT skills and experience to manage and secure IT infrastructure. This removes the burden of infrastructure management from your IT staff, freeing them up to provide first-rate, personalized help desk support to everyone throughout your organization.

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